At AKTrendzi, we want you to love every purchase. If you’re not completely satisfied, we’re here to help. Our Refund and Return Policy ensures a smooth and hassle-free process for returns and exchanges.
Returns
- Eligibility: Items can be returned within 30 days of receipt for a full refund or exchange. To be eligible, items must be unused, in the same condition you received them, and in the original packaging.
- Non-Returnable Items: Certain items cannot be returned, including:
- Gift cards
- Intimate apparel and swimwear (for hygiene reasons)
- Customized or personalized items
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
- Initiate a Return: Contact our customer service team at returns@aktrendzi.com or call +1 (800) 123-4567 to initiate a return. Provide your order number and the reason for the return.
- Shipping Instructions: We will provide you with detailed shipping instructions. You are responsible for paying the return shipping costs unless the return is due to a defect or error on our part.
- Pack and Ship: Pack the item securely in its original packaging and include the receipt or proof of purchase. Ship the package to the address provided in the return instructions.
Refunds
- Processing: Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
- Late or Missing Refunds: If you haven’t received a refund after 10 business days, check with your bank or credit card company. If you still have issues, contact us at refunds@aktrendzi.com.
Exchanges
- Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately at exchanges@aktrendzi.com. We will arrange for a replacement at no additional cost.
- Size or Color Exchange: If you need to exchange an item for a different size or color, follow the return process and indicate your preference. We will ship the new item once we receive and process the original return.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded but can be exchanged for another item of equal or lesser value.
International Returns
For international orders, the return process and shipping costs may vary. Please contact our customer service team for specific instructions and assistance.
Contact Us
If you have any questions or need further assistance with your return or refund, please contact us.
Thank you for shopping with AKTrendzi. We value your satisfaction and are committed to providing you with the best shopping experience.